Our sizes are available on each product page. Unless stated brands are in USA sizing. USA is the most common size found in Australia. If you're unsure contact us on the chat or email or you can visit each brands site to get a clear indication of size.

We’re always updating our site with the latest arrivals and trends, therefore, we may not restock a particular item once sold out.

However, we do refill our products regularly if available so please contact us if you're after something we don't have and we will put you on our wish list and contact you if/when it comes available.

Please sign up to the Barefoot community by leaving your email address or follow us on social media to be informed of offers and promotions.

Due to the fast turnaround between placing your order and when we pack it, we can attempt to make a change but we can't guarantee it. If you want to remove an item from your order, we can attempt to organise this for you prior to the order being shipped but this may not always be possible. If you're order has been shipped you'll need to return it as per our returns policy.

Cancellations are possible if your order has not been shipped. Please note we are charged processing fees from banks and do not get those back if we cancel an order. As a result these fees may be charged to you.

We support a wide range of different payment methods. Our payment options are: 

• Credit Card
• PayPal
• Google Pay
• Apple Pay

All orders that have been successfully placed will be accompanied by an order confirmation via email. This should come through within an hour from purchase.

If you didn’t receive this email and it isn't in your spam folder, please contact us so we can ensure that everything has been processed correctly.

We offer FREE standard shipping on orders over $200 excluding large items like umbrellas.

Standard Charges

We offer the following standard shipping options Australia wide:

For orders over $200 we offer the following:
FREE shipping using Australia Post - Standard with tracking

For orders under $200 we offer the following:
$10 shipping using Australia Post - Standard with tracking

For large heavy items like Beach Umbrellas, Beach Tents and Beach Chairs we charge a flat rate of $25 using Australia Post - Standard with tracking. 

Express Post

We are offering a flat charge of $15 for Express Post deliveries Australia wide. This excludes large/heavy items such as umbrellas. 

We do not guarantee any delivery times.

Express Post is quicker but please note we are in Byron Bay and delivery times will depend on Australia Posts capacity and your location.

At this present time we do not ship items outside of Australia.

All processed orders will be dispatched within 1-2 business days of you placing your order. If you place an order on the weekend it'll leave on the Monday. 

We send all of our parcels with Australia Post via the Registered Post tracking service meaning you'll be notified throughout the process of where you parcel is located. 

Our dispatch centre is located in Byron Bay in Northern NSW. Estimated delivery times from day of dispatch are as follows for Regular Eparcel: 

Eastern Seaboard - 1-3 days.

TAS, SA and Perth - 2-4 days.

NT and rural WA - 5-10 days.

Please note these are estimated times and are not our guarantee - only a guideline from Australia Post. Deliveries will not occur on Public Holidays either.

Once your order has been dispatched, a tracking number will be issued. You will receive this via an email notification. Don't forget to check your spam folder.

Shipping

Our shipping options are outlined below. Please note that the timings given are a guide and are not a guarantee.

Standard Charges

We offer the following standard shipping options Australia wide:

For orders over $200 we offer the following:
FREE shipping using Australia Post - Standard with tracking

For orders under $200 we offer the following:
$10 shipping using Australia Post - Standard with tracking

For large heavy items like Beach Umbrellas, Beach Tents and Beach Chairs we charge a flat rate of $25 using Australia Post - Standard with tracking. 

Express Post

We are offering a flat charge of $15 for Express Post deliveries Australia wide. This excludes large/heavy items such as umbrellas. 

Dispatch and Delivery Times

All processed orders will be dispatched within 1-2 days of you placing your order during the week often the same day. If you place an order on the weekend it'll leave on the Monday. 

We send all of our parcels with Australia Post via the Registered Post tracking service meaning you'll be notified throughout the process of where you parcel is located. 

Our dispatch centre is located in Byron Bay in Northern NSW. Estimated delivery times from day of dispatch are as follows for Regular Eparcel: 

Eastern Seaboard - 1-3 days.

TAS, SA and Perth - 2-4 days.

NT and rural WA - 5-10 days.

Please note these are estimated times and are not our guarantee - only a guideline from Australia Post. Deliveries will not occur on Public Holidays either.

Please note

If you provide us with an incorrect postal address and the item is returned to us you will be required to pay the postage back to you. If you decide then that you don't want the item you'll be able to obtain a refund less the $10 re-stocking fee and all postage charges we incur. 

Yes you can.

We offer a 30 day return policy on returns from the date of order. 

Please note we do not accept returns on sale items that are discounted 40% or more.

For items bought in our Byron Bay retail store please see your receipt for returns policy.

Refunds are available on all items excluding items that have been discounted by 40% or more from their original price (RRP). 

Full refunds are available when the customer pays freight on the original order. If for some reason you received FREE freight and you would like a refund we charge $10 re-stocking fee or we charge the cost of the original freight to the buyer (the latter applies to all large items). Please send the item back with a copy of the tax invoice inside and a brief note stating that you'd like a refund.

The refund is for the cost of each item.

There is no refund on shipping charges.

All of the return post costs will be incurred by the customer if a refund or exchange is required. If you use the 'return to sender' option at your local post office and effectively do not pay at that time you will be charged a minimum $15 plus the $10 re-stocking fee. 

Our return address is:

Barefoot Blvd - Online Returns

2/13 Lawson St,

Byron Bay, NSW 2481

Please note: for in store purchases please refer to your receipt for in store returns.

We offer a 30 day return policy on returns from the date of order.

See below for your 2 options when returning your online purchase:

Exchange

If you order the incorrect size or colour and you would like to change it here is the way to do it:

• Step 1: Order and buy the correct ones online. We'll send these within 1-2 business days.
• Step 2: Post the incorrect ones back with a tax invoice inside saying you'd like a refund as you have ordered the correct size online.
• Step 3: Wait and you'll received the correct ones shortly and once we have received the returning ones you'll be refunded. 

The refunds for exchanges in the process above are available in full when the customer pays freight on the original order. If freight wasn't paid and you exchange as above we charge $10 re-stocking fee. There is no refund for shipping charges.

** Please send your shoes back in its original shoe box with packaging around it or in a satchel. Do NOT send them back in the shoe box alone and have address labels etc on the actual shoe box. If you do send it this way and the box is damaged with address labels on it etc you will be charged a $10 re-stocking fee plus 20% of the original RRP of the item.

We do NOT accept exchanges on items that are 40% off or more from their original price (RRP).

Refund

Refunds are available on all items excluding items that have been discounted by 40% or more from their original price (RRP). 

Full refunds are available when the customer pays freight on the original order. If for some reason you received FREE freight and you would like a refund we charge $10 re-stocking fee or we charge the cost of the original freight to the buyer (the latter applies to all large items). Please send the item back with a copy of the tax invoice inside and a brief note stating that you'd like a refund.

The refund is for the cost of each item.

There is no refund on shipping charges.

If you have any questions please drop us an email or call us.

If you take it upon yourself to send back any item that was bought when it was discounted by 40% - you will incur a $25 or 30% re-stocking fee of the sale price - whichever is greater.

Postage 

All of the return post costs will be incurred by the customer if a refund or exchange is required. If you use the 'return to sender' option at your local post office and effectively do not pay at that time you will be charged a minimum $15 plus the $10 re-stocking fee. 

Our return address is:

Barefoot Blvd - Online Returns

2/13 Lawson St,

Byron Bay, NSW 2481

 

Please note: for in store purchases please see your receipt for policies.